Guest Service Staff

1 day ago

Vyttila Kochi Kerala, India FROOT COFFEE Full time

Key Responsibilities
- **Guest Interaction**:

- Greet customers upon arrival and escort them to their tables.
- Present menus and provide detailed information about menu items, specials, and promotions.
- Take accurate orders for food and beverages and relay them to the kitchen staff.
- Answer any questions regarding ingredients, dietary restrictions, or recommendations.
- Provide prompt attention to guests, ensuring their needs are met throughout the meal.
- **Service Execution**:

- Serve food and drinks in a professional and timely manner.
- Check back with guests to ensure they are satisfied with their orders.
- Refill drinks and clear plates during the meal.
- Handle special requests or dietary restrictions with attention to detail.
- **Payment Handling**:

- Present the bill to guests and accept payments, handling cash, credit cards, or mobile payments.
- Provide correct change and process transactions accurately through the point-of-sale (POS) system.
- Thank guests for their patronage and invite them to return.
- **Table Setup and Cleanliness**:

- Set up tables before service, including placing cutlery, napkins, and condiments.
- Clean and sanitize tables between guest visits, maintaining cleanliness and hygiene in dining areas.
- Assist with clearing and resetting tables during busy service periods.
- **Team Collaboration**:

- Communicate effectively with kitchen staff to ensure timely delivery of food.
- Work closely with other service staff and managers to ensure smooth operations during busy hours.
- Assist with other tasks as needed, such as hosting, food running, or busing tables.

**Job Types**: Full-time, Part-time

Pay: ₹9,105.63 - ₹17,000.00 per month

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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