Chat/email International Customer Service- Hyderabad

2 weeks ago


Hyderabad, India 2COMs Full time

Chat process | Technical support desk**Non-Voice Process**: **Skill Set Required**: - Customer centric attitude - Typing speed >40 WPM - Basic understanding of android and smartphones - Familiar with North American and European culture. - Working experience in Order Management and technical support chat process is preferred - Basic understanding of customer service metrics like CSAT, Quality and AHT- Determines requirements by working with customers - Provide a delightful experience to the customers by resolving their issues - Document all information according to standard operating procedures - Handle customer complaints respectfully and professionally - Recognize, document, and alert the management team for trends in customer contacts - Follow up with customers wherever necessary **Requirements**: - Any graduate 6 months to 3 years Experience Hyderabad RTO/ WFO Shift: Rotational / Flexible (mostly night shift) Upto 40k CTC**Benefits**: - PF + Both way cab **Job Information**: Salary **100000 - 300000** *** Work Experience **Experienced** *** City **Hyderabad** *** State/Province **Telangana** *** Country **India** *** Industry **Customer Service** *** Zip/Postal Code **500008



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