International Chat Process | 0-1+ Yrs | Slry:Upto 4.0 LPA | Uppal, Hyd
3 days ago
Greetings from 3GHR Services
We are Hiring for "International Chat Process" position
Role: International Chat Process
(80% of Chat and 20% of Voice Process)
Experience: 0- 1+ Years
Salary:-
Freshers: 2.8 LPA
Experienced: Up to 4.0 LPA
Shifts: - 5 Days a Week, Night Shifts
Location: Uppal, Hyderabad
2 Way Cab is Provided
Skills:
- Typing Speed - 30WPM
- Excellent communications
- International Chat Process Experience (preferred)
Roles and Responsibilities:
* Interact with international customers via chat and email to provide information about products and services.
* Assist with placement of orders, refunds, or exchanges.
* Keep records of customer interactions and transactions, recording details of inquiries,
* complaints, and comments, as well as actions taken. Process orders and billing.
* Follow up to ensure that appropriate actions were taken on customers' requests.
* Refer unresolved customer grievances or special requests to designated departments for further investigation.
Desired Candidate Profile:
- Excellent written communication skills in English (grammar, tone, and clarity are essential).
- Strong problem-solving and analytical abilities.
- Good interpersonal skills with a customer-first approach.
- Prior experience in international voice/chat/email support will be an added advantage.
Contact:
Akshitha HR
Pavani HR
Tejaswini HR
Email Id -
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