Customer Fulfilment Executive

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Title: - Customer Fulfilment Executive.

Job location:

- Chennai.

Position Summary
- Serves as a single point of contact for escalations from vendors or customers in the post-sales activities; Provides end-user help desk support while meeting/ exceeding ERP support _
- standards._

Key areas of responsibilities.
- Manages contract renewal negotiations directly with the customer for non-targeted contracts, including proper documentation, approvals and data
- Required to be responsive and aggressive in handling customer escalations and internal escalations
- Responsible for providing install metric data to customer and internal organizations
- Responsible for basic understanding of entire order fulfillment cycle and impact on role responsibilities; Raises any concerns over policy or policy interpretation with NCR policies and /or Internal audit
- Position manages scheduling, delivery and installation of NCR, customer procured and third party products and services for NCR's customers
- Position is a key member of the NCR project team responsible for coordinating the successful delivery of equipment and installation of the contracted services (internally and externally)
- Utilizes defined processes and tools to ensure that each customer site/project is delivered and installed on time and is complete to meet the customer's expectations and in accordance with the documented scope of work
- Develop or assist in the creation and ongoing management of the rollout schedule; Update, track, and adjust the rollout schedule on a timely basis
- Identify installation risks, escalate and implement risk mitigation strategies; Recognize, document, and implement process/project improvements
- Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer's satisfaction and per SOW
- Responsible for updating Quickbase (or similar) database with equipment and services data
- Coordinate post-startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.)
- Ensure that the requested site level activities are scheduled within standard process time frames; Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers
- Coordinate with other vendors as needed for delivery of equipment or services
- Escalate issues with maintaining the rollout schedule, as needed, and manage to closure
- Ensure any necessary billing data is provided to the appropriate parties
- Establishes and maintains communications with project team; Project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s)
- Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned
- Provide updates to the project status via QuickBase

BASIC QUALIFICATIONS:

- Bachelor's degree
- 5+ years of related experience
- PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook)
- Customer focus; Excellent written and verbal communications skills
- Basic project management knowledge; Basic conflict management and negotiation skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.