Customer Support Representative

2 days ago

Navi Mumbai Maharashtra, India Ashvam Technologies Pvt Ltd Full time

**Job Title**: Customer Support Executive

**Job Summary**:
A Customer Support Executive is responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a commitment to creating a positive customer experience.

**Key Responsibilities**:

- Provide information about products and services, resolve complaints, and answer questions related to customer accounts or transactions.
- Troubleshoot and resolve customer issues, ensuring they are satisfied with the resolution.
- Maintain a high level of product knowledge to accurately assist customers.
- Process orders, refunds, or exchanges as needed, ensuring accuracy and efficiency.
- Update customer records in the CRM system, ensuring all interactions are properly documented.
- Escalate complex or unresolved issues to senior staff or management.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service received.
- Maintain customer satisfaction by identifying opportunities to improve service and processes.
- Participate in training and development programs to enhance customer service skills and knowledge of the company’s products and services.

**Job Types**: Full-time, Permanent

Pay: ₹20,990.54 - ₹27,816.74 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9963212021

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