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Customer Support Executive

2 weeks ago

Thane, India Toptime Consumer Private Ltd Full time

**Mandatory Language - Telegu**

**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- A minimum of 1 years experience.
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
- **Mandatory Language - Telegu**

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Thane, Thane - 400604, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Telugu (preferred)
- Hindi (preferred)
- English (preferred)