Guest Relation Executive

19 hours ago

Mumbai, India Burma Burma (Division of Hunger Pangs Private Limited) Full time

**Job description**

**Core Responsibilities.**

Greets warm welcome and farewell to all guests visiting the outlet.

Ensures availability of neat and clean menus for all guests, at all time.

Ensures maintenance of general atmosphere of the restaurant, before the commencement of services. (Eg. Flowers, display set up, curtains, service area).

Takes and maintains records of reservation and co-ordinates seating and distribution of guests in the outlet.

Responsible for all telephonic communication between the guest and the outlet.

Provides accurate information / recommendations to guests on any queries regarding F & B, restaurant, local area etc.

Actively elicits guest feedback and takes appropriate responsive action.

Responsible for maintaining necessary documentation and records in the outlet (Eg. Log book, guest history cards, etc.)

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

Creates a positive work environment for all employees at the Restaurant.

Provide accurate wait times and monitor waiting lists

Maintain a clean reception area

Cater to guests who require extra attention (e.g. children, elderly)

Assist wait staff as needed.

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Flexible shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Greater Mumbai, Mumbai - 400001, Maharashtra: Reliably commute or planning to relocate before starting work (required)

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