Fleet Coach

1 week ago


Bengaluru, India ZOMATO PVT LTD. Full time

Zomato is adding more strength to our #logisticsteam and looking for Fleet Manager - Operations for Bangalore, who are energetic, can hustle, can lead a delivery partner fleet and good with basic data handling.
You are guaranteed to have a steep learning curve while solving real-time problems with phenomenal minds

If you think you would be a great fit, please do fill the form.

**Prerequisite -**
1. A graduate
2. A min of 1 year experience in E-commerce/ logistics / Team handling
3. Basic excel and google sheet skills are mandatory
4. Proficiency in English (both written and spoken) & should be able to communicate in local language (Kannada)
5. Should be open to commute across the city
6. Strong communication, negotiation, interpersonal & influencing skills - Flexibility in terms of shift timings and working days

**Roles & Responsibilities**:
1. Conduct regular field meetings, provide training and drive the engagement activities at locality level
2. Frontline for handline & resolving any issues/agitation brought up by Delivery partners
3. Assist the city's on-boarding and other logístical functions
4. Maintain levels of grooming and quality in the locality through field audits etc.
5. Control churn by making calls to churned or possible cohorts of Delivery partners
6. Understanding of Market Landscape

**Key Performance Indicators**:
1. Maintaining adequate login
2. Churn control
3. WoW improvement in quality metrics
4. Grooming Adherence
5. Reduction in locality downtime (Shutdown)

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- Kannada (required)
- Health insurance


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