Customer Care Executive

1 week ago

Golpark Kolkata West Bengal, India Mahe Technologies Pvt. Ltd. Full time

We are hiring for UK Survey Process BPO

Job Title: UK Survey Process BPO Executive

Location: Kolkata

Company: Mahe Technologies Pvt. Ltd.

Job Description:
Key Responsibilities:

- Conduct surveys through inbound and outbound calls to gather market research data.
- Follow up with respondents to ensure complete and accurate survey data collection.
- Maintain up-to-date knowledge of the survey process and client guidelines.
- Provide excellent customer service and support during survey interactions.
- Analyze responses and provide feedback to the project team for reporting purposes.
- Ensure timely completion of assigned surveys and meet performance targets.
- Handle customer inquiries and resolve issues related to surveys.
- Maintain confidentiality and adhere to data protection policies.

Required Skills & Qualifications:

- Experience in a BPO or call center environment is a plus, particularly in a survey or market research capacity.
- Excellent communication skills in English (written and verbal).
- Strong attention to detail and ability to analyze data accurately.
- Ability to work in a fast-paced environment and meet deadlines.
- Proficient in using MS Office (Excel, Word) and survey tools.A positive attitude and strong work ethic.

Why Join Us:

- Competitive salary and performance-based incentives.
- Opportunities for career growth and advancement.
- Comprehensive training and continuous learning.
- A supportive work culture focused on employee well-being.

Immediate #Joiners #Only

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹21,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- UK shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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