International Service Executive

2 weeks ago


Andheri Mumbai Maharashtra, India Shaadi.Com Full time

**Job Title**: International VIP Services - Night Shift

**Key Responsibilities**:

- Manage inbound and outbound calls for international VIP customers to assist with premium services.
- Provide personalized and effective solutions to customer inquiries and issues.
- Build and maintain strong relationships with international customers to ensure a superior service experience.
- Document all customer interactions, feedback, and resolutions in the CRM system accurately.
- Collaborate with internal teams to address and resolve customer concerns promptly.

**Requirements**:

- **Experience**: Minimum 1 year of experience in telecalling, customer service, or a similar B2C role.
- **Languages**:

- Fluency in English is mandatory (strong verbal and written communication skills).
- Additional regional languages are an advantage.
- **Age**: 23 to 40 years.
- **Communication Skills**: Exceptional communication and interpersonal skills, with the ability to handle international clients professionally.

**Salary**:

- ₹25,000 to ₹30,000 in-hand (based on last drawn salary).

**Shift Timings**:

- Night Shift: 9:00 PM to 6:00 AM (to align with international time zones).
- 2 rotational weekly off.

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Opportunity to work with a global customer base for a leading matchmaking platform.
- Professional growth opportunities in a dynamic and multicultural work environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Fixed shift
- Night shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Sales/Service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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