Assoc Project Support

6 days ago

Bengaluru Karnataka, India IQVIA Full time

**Purpose**:
Provide general assistance to Project Management Team and provides administrative support to the Department’s Managers for any data change requests regarding sites and users.

**Responsibilities**:

- Management of site and user imports and updates.
- Coordination of shipment of PIN envelopes to system users.
- Distribution of study specific user guides as per Site and user support request (SUSR).
- Administrate support to Team Lead and Global Project Support Manager.
- Ensure that work is conducted in compliance with standard processes, policies and procedures and meets quality and timeline metrics.
- Creation of Site and user support request (SUSR), Cenduit Sites and Users templates for new studies training the client on the process of Sites and Users.
- Performing post reviews on data change request.
- Coordinate with the development team for mapping the text IDs into the study.
- Reporting updates to stakeholders for Text ID excel sheet related updates.

**Skills & Competencies**
- Demonstrates effective oral and written communication as well as commitment to keeping others informed, proactively passing on relevant information to others.
- Demonstrates understanding of internal and external customer needs and concerns.
- Is responsive to customer needs and maintains a good level of customer service.
- Ensures that all work meets quality standards and supports others to achieve good quality.
- Delivers a quality service and work products on time.
- Recognizes and evaluates risks appropriately under guidance of experienced colleagues.
- Proactively looks to learn and develop knowledge.
- Plans work well to ensure that timelines are met.
- Prioritizes tasks appropriately and delegates tasks where required.
- Keeps key stakeholders informed of progress, changes or impact on timelines.
- Demonstrates effective teamwork, working with and supporting colleagues.
- Demonstrates commitment and enthusiasm to Cenduit and the aims of the company.
- Demonstrates accountability when appropriate.

**Education & Experience**
- Bachelor’s degree and/or technical diploma.
- 1-2 years clinical research, administrative assistant, or project management experience; or equivalent combination of education, training and experience.
- Experience working in a customer service/customer facing environment.
- Good communication skills in understanding client requirements and coordination with internal and external customers.
- Good knowledge on MS Office, Basic SQL
- Exposure to usage of tools like Dictionary Trackers, Dictionary Diff etc

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