IT Support Assoc Ii

5 hours ago

Bengaluru Karnataka, India ADCI - Karnataka Full time

4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience
- Experience in Linux, Microsoft, and network systems administration
- Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
- Ability to multi-task and handle multiple priorities in an innovative and fast paced environment.
- Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
- Ability to manage high priority projects
- Ability to travel up to 10%

The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazon's desktops, laptops, mobile devices, network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees’ technical issues. Additionally, they manage all the on-premise infrastructure including servers, network device, telephony and printers.

As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazon’s unique corporate infrastructure, service platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.

Key job responsibilities
Provide ticket-based, walk-up and remote Helpdesk support for Amazon’s growing multi-site user base and environments.

Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.

Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.

Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.

Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.

Research, procure, vet and deploy new hardware and software solutions.

A day in the life
Windows/Mac/Linux OS deployment
Providing remote tech support
User hardware/software/peripheral support
LAN troubleshooting and support
Hardware procurement and asset management
Creating and maintaining documentation

Bengaluru, KA, IND
- At least 5 years of related industry experience in an enterprise environment.
- Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems.
- Ability to multi-task and handle multiple priorities in an innovative and fast paced environment.
- Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
- Significant experience supporting users and their hardware and software.
- Experience with AD Systems Administration in a mixed operating system environment - Chrome OS, Windows and Unix.
- Knowledge of networking hardware and concepts.
- Able to integrate into a team environment as well as handle project work independently with mínimal supervision.

  • IT Support Assoc Ii

    2 days ago

    Bengaluru, India ADCI - Karnataka Full time

    2+ years experience in asset management - 2+ years’ hands-on IT Support experience in a production environment. - 2+ years' experience supporting Microsoft Windows 7 or Windows 10 - Proven skills in PC repair, troubleshooting, deployment, and liquidation. - Experience supporting one or more of: Mac OS X or Linux. - Must have excellent verbal and written...

  • IT Support Assoc Ii

    2 days ago

    Bengaluru, India ADCI - Karnataka Full time

    Bachelor’s degree or Diploma in any discipline. - Total 2+ years of experience in asset management and Logistics domain. - Experience in logistics environment, e-commerce business as IT Logistics Engineer. - Should have experience in understanding IT equipment’s, peripherals and IT Warehouse. - Should have experience in e-waste process. - Should have...

  • Servicenow Tester

    1 week ago

    Bengaluru, Karnataka, India Unisys Full time

    **What success looks like in this role**: **Job Title**:ServiceNow Tester - Assoc Eng Enterprise App **Location**:Bangalore **Who we are**: **Our Vision**:Enhancing people’s lives through secure, reliable advanced technology. **Our**Core Beliefs**: - Curiosity: We embrace the unknown and continuous learning. - Creativity: We look past routine ways of...

  • IT Support Assoc II

    3 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at...

  • IT Support Assoc II

    3 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at...

  • IT Support Assoc Ii

    2 weeks ago

    Bengaluru, India ADCI - Karnataka Full time

    4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience - Experience in Linux, Microsoft, and network systems administration - Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and...

  • Data Operations Assoc 2-mai

    2 weeks ago

    Bengaluru, Karnataka, India Moody's Full time

    **Location(s)**: - Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN **Line Of Business**: Data Estate(DE) **Job Category**: - Credit Analysis & Research **Experience Level**: Experienced Hire At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive...

  • Middleware Support

    2 weeks ago

    Bengaluru, Karnataka, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% **Middleware Support - JBoss,Apache,Tomcat,IIS - Rotational Shifts** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...

  • Customer Support Associate

    2 days ago

    Bengaluru, India ADABODE Placements & Services Pvt Ltd Full time

    Require Immediately Customer Support Assocate Qualification : ANY GRADUATE Work Experience - 1 year of work experience into any Domestic BPO Language Skills : Good English & Hindi Work Location : Halsuru Near Shivajinagar - Bangalore "Work From OFfice" 6 Days working Rotational Shifts : (8 am - 8 pm) /9 hrs 1 Rotational Off **Salary**: ₹200,000.00 -...

  • Quant Modeling Assoc, Risk

    2 days ago

    Bengaluru, Karnataka, India JPMorgan Chase Full time

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view. As a Quant Modeling Assoc, Risk - Portfolio Risk Modeling India in the Portfolio Risk Modeling team, you will be expected to...