IT Support Assoc II

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: At Amazon, we strive to be Earth's most customer-centric company wherepeople can find and discover anything they want to buy online. We hirethe world's brightest minds, offering them an environment in which theycan relentlessly improve the experience for customers. Innovation andcreativity are built into the DNA of the company and are encouraged atall levels of employment. Every day we solve complex technical andbusiness problems with ingenuity and simplicity. We're making historyand the good news is we've only just begun. Amazon, one of the top100 companies in the United States, has an immediate opening for an ITSupport Associate . IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24x7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon's ability to serve its customers on time.Responsibilities include, but are not limited to:1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support. 2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Good Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Good Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotational shifts.Providing real-time customer experience by working in 24*7 operating environment. 6.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.Awillingness to relocate as career advancement opportunities throughoutthe company become available is strongly desired.Amazonis an Equal Opportunity-Affirmative Action Employer - Minority / Female/ Disability / Veteran / Gender Identity / Sexual Orientation. BASIC QUALIFICATIONS: - 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals PREFERRED QUALIFICATIONS: - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience in a dynamic environment with a high degree of customer serviceOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.