Customer Care Executive
1 week ago
**Roles and Responsibilities**
- Handle returns, exchanges, and refunds.
- Address product concerns and defects.
- Escalate complex issues to senior teams or management.
- Maintain accurate records of customer interactions Provide timely solutions and follow-up.
**Required Qualification**
E-commerce/ retail fashion - customer support experience required - 1 year. / Must have Computer knowledge - MS Office, E-Com platform etc / Language speaks - English, Hindi, Malayalam
**Required Experience**
E-commerce/ retail fashion - customer support experience required - 1 year
**Job Types**: Full-time, Permanent
Pay: ₹120,000.00 - ₹216,000.00 per year
**Benefits**:
- Commuter assistance
Schedule:
- Day shift
- Fixed shift
**Education**:
- Bachelor's (required)
**Experience**:
- E-Commerce: 1 year (required)
**Language**:
- English, Malayalam,Hindi (required)
- Hindi (required)
Work Location: In person
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