Voice Process Executive

5 days ago

Chennai Tamil Nadu, India Snow Planners And Builders Full time

**We are Hiring**

**Designation**: Customer Support

**Process**: Voice Process

**Languages**:
English & Hindi

English & Kannada

**Qualification**: Graduate

**Experience**: Fresher / Experience

**Shifts**:
Male : 7am - 11pm (Any 9 hrs)

Female : 7am - 8pm (Any 9 hrs)

6 day's working

**Salary Range** : 14k - 22k

**Location**: Gopalapuram, Chennai.

**ROLES AND RESPONSIBILITIES**:

- Handle customer complaints provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is an added advantage.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Kannada (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 6380723976

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