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Voice Process

2 weeks ago

Chennai Tamil Nadu, India ACSASS Full time

**Job Title: Customer Service Executive - Voice Process**

**Location**: Perungudi, chennai

**Company**: ACSASS

**Job Type**: Full-Time

**Salary**: 12000 - 20000

As a Customer Service Executive in our voice process department, you will be responsible for providing exceptional customer service through telephone interactions. Your role will involve addressing customer queries, resolving issues, and ensuring a positive customer experience. You will be part of a dynamic team committed to delivering high-quality service and maintaining strong customer relationships.

**Key Responsibilities**:

- Handle inbound and/or outbound calls to provide information, resolve issues, and answer customer inquiries.
- Process transactions and maintain accurate records of customer interactions.
- Demonstrate a high level of professionalism and empathy while engaging with customers.
- Follow company policies and procedures to resolve customer complaints and issues effectively.
- Upsell or cross-sell products and services as per company guidelines.
- Maintain call quality standards and adhere to performance metrics.
- Collaborate with team members and supervisors to achieve departmental goals.
- Stay updated with product knowledge, industry trends, and company changes.

**Skills and Qualifications**:

- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in a customer service or voice process role is an advantage.
- Excellent communication skills with a clear and confident voice.
- Strong problem-solving skills and the ability to handle difficult situations with professionalism.
- Good listening skills and the ability to understand and address customer needs.
- Basic computer skills and familiarity with CRM software.
- Ability to work in a fast-paced environment and manage time effectively.
- Flexibility to work in various shifts, including evenings and weekends if required.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health insurance and other benefits.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Schedule:

- Fixed shift
- Night shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person