Voice Process

1 week ago

Chennai Tamil Nadu, India Eureka Outsourcing Solutions Pvt Ltd Full time

Job Title: Voice Process Executive

Shift timings: 9:30 am to 6:30 pm / Rotational shift

Language: Hindi/ Malayalam/ Kannada

Qualification: +2 / Graduate

**Job Description**:
We are looking for a skilled and customer-oriented Voice Process Executive to join our team. In this role, you will be responsible for managing inbound and outbound calls, providing exceptional customer service, and resolving customer queries efficiently.

Key Responsibilities:
**Language: Malayalam/Hindi/ Kannada**

Handle inbound and outbound customer calls professionally.

Provide accurate information and resolve customer issues.

Maintain a high level of customer satisfaction.

Follow established procedures and guidelines to address customer concerns.

Record customer interactions in the system and update relevant information.

Meet performance targets and ensure service quality standards are met.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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