Voice Process
1 week ago
Job Title: Voice Process Executive
Shift timings: 9:30 am to 6:30 pm / Rotational shift
Language: Hindi/ Malayalam/ Kannada
Qualification: +2 / Graduate
**Job Description**:
We are looking for a skilled and customer-oriented Voice Process Executive to join our team. In this role, you will be responsible for managing inbound and outbound calls, providing exceptional customer service, and resolving customer queries efficiently.
Key Responsibilities:
**Language: Malayalam/Hindi/ Kannada**
Handle inbound and outbound customer calls professionally.
Provide accurate information and resolve customer issues.
Maintain a high level of customer satisfaction.
Follow established procedures and guidelines to address customer concerns.
Record customer interactions in the system and update relevant information.
Meet performance targets and ensure service quality standards are met.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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