Sales & Voice Process Trainer

1 week ago

Bengaluru Karnataka, India COEQUAL INFOTECH PRIVATE LIMITED Full time

**Job Title**: Sales & Voice Process Trainer
**Location**: Banaswadi Bangalore
**Company**:COEQUAL Services

**Key Responsibilities**:

- Conduct training sessions for new hires and existing employees on sales techniques, customer service, and voice communication skills.
- Design, develop, and update training materials, modules, and content specific to sales and voice processes.
- Monitor and evaluate trainees’ performance and provide constructive feedback and guidance to improve skills and achieve sales targets.
- Assess the training needs of employees and work with management to design targeted training programs to address knowledge gaps.
- Organize role-playing scenarios and other practical exercises to help employees practice and enhance their sales and communication abilities.
- Deliver voice modulation and accent training to ensure employees maintain clear, professional, and effective communication with customers.
- Collaborate with team leads and managers to track employee progress and performance, providing ongoing coaching and support.
- Stay up to date with industry trends, customer needs, and sales techniques to continuously improve training programs.
- Maintain detailed records of training sessions, feedback, and performance metrics to report on training effectiveness.
- Foster a positive and motivated learning environment, encouraging team members to achieve their full potential.

**Qualifications**:

- Bachelor's degree in Business Administration, Education, or a related field (preferred).
- Proven experience as a Sales Trainer, Voice Process Trainer, or in a similar role.
- Strong knowledge of sales processes, customer service techniques, and effective voice communication.
- Excellent verbal and written communication skills with the ability to engage and motivate trainees.
- In-depth understanding of call center operations and training methodologies.
- Ability to create and deliver interactive training programs.
- Strong interpersonal skills with the ability to build relationships with individuals at all levels.
- Ability to assess and analyze individual performance and provide targeted coaching and feedback.
- Experience with e-learning platforms and training tools is a plus.

**Preferred Skills**:

- Experience with CRM software and sales tools.
- Certification in sales or voice process training is a plus.
- Familiarity with performance management systems and analytics tools.
- Experience with both in-person and virtual training delivery.

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Education**:

- Bachelor's (required)

Work Location: In person

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