Customer Support Executive

5 days ago

Jagatpura Jaipur Rajasthan, India Streemaya Creations ( Tara C Tara) Full time

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently by identifying problems and offering appropriate solutions.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow up with customers to ensure issue resolution and satisfaction.
- Collaborate with internal teams, including sales, technical support, and operations, to address customer concerns.
- Stay updated on company products, promotions, and industry trends.
- Adhere to company policies, procedures, and service quality standards.
- Suggest process improvements to enhance customer experience.

**Required Skills & Qualifications**:

- **Education**: High school diploma or bachelor’s degree in any field (preferred).
- **Experience**: 1-3 years of experience in customer service or a related field (freshers with strong communication skills are welcome).
- **Communication Skills**: Excellent verbal and written communication in Hindi & English.
- **Problem-Solving**: Strong analytical and problem-solving skills.
- **Customer Focus**: A passion for helping customers and ensuring their satisfaction.
- **Multitasking**: Ability to handle multiple queries and prioritize tasks effectively.
- **Adaptability**: Ability to work in a fast-paced environment and adapt to changes.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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