Associate, Unified Systems Operations

2 weeks ago

Gurugram Haryana, India Kyndryl Full time

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Responsibilities, preferably listed down:
Good in Japanese translation and interpretation.

Expected to do the work according to SOP’s (In Japanese).

Translation and Interpretation of instruction from clients (as required).

Communication with stake holders in Japan /India.

Act as the central communication point for interpretation and translation.

Good understanding of Distributed Console & Batch monitoring environment using available tools.

Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool.

Prioritize various task based on business impact to the client.

Handle production operating system resource availability.

Perform root cause analysis, resolution and / or critical issue for production systems.

Monitoring various Job status and Late queue etc.

Monitoring for SLA checklist and make sure of the SLA jobs completion within the given SLA time.

Performing adhoc requests like Demanding, Cancelling, Holding Jobs.

Develop working relationships with support and delivery teams, management and liaise with support areas as required.

Train and mentor other team members

Participate in daily Operations meetings

Who You Are

Bachelor's Degree

Japanese Language(JLPT N2/N3 or equivalent) and basic MS Office(Power Point, Excel, Word )

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

  • Unified Communication

    1 day ago

    Gurugram, Haryana, India Virtusa Full time

    Unified Communication Managing Endpoint Firmware for Video and Telephony infrastructure through Poly Lens, and Teams admin center Work along with operations teams to install, configure, troubleshoot new and existing SBC infrastructure Mandatory Skill Office 365 PowerShell Scripting Sharepoint Admin **About Virtusa** Teamwork, quality of life,...

  • Data Entry Operator

    3 days ago

    Gurugram, Haryana, India Unified Credit Solution Private Limited Full time

    **About UCS (Unified Credit Solutions)**: Founded in 1991, UCS (Unified Credit Solutions) is a premier B2B credit management group specializing in Business Information Services, Debt Collection Services, Receivables Management Services, and Para Legal Services. With a strong local presence across 18 countries in Asia Pacific, the Middle East, Africa, and...

  • Data Entry Operator

    4 days ago

    Gurugram, Haryana, India Unified Credit Solution Private Limited Full time

    **About UCS (Unified Credit Solutions)**: Founded in 1991, UCS (Unified Credit Solutions) is a premier B2B credit management group specializing in Business Information Services, Debt Collection Services, Receivables Management Services, and Para Legal Services. With a strong local presence across 18 countries in Asia Pacific, the Middle East, Africa, and...

  • Operations Associate

    1 day ago

    Gurugram, Haryana, India Cumin co Full time

    **Job Description: Operations Associate** **Location**: Gurgaon, India **Experience Required**: 2-3 years **Employment Type**: Full-time **Experience**: 2+ years in Supply Chain/ Warehousing/ Operations **Start Date**: Immediate **About Cumin Co.** At Cumin Co., we’re on a mission to redefine the modern Indian kitchen. From our enamel-coated cast...

  • Systems Operations Associate

    6 days ago

    Gurugram, Haryana, India Williams Sonoma Full time

    **About Us** **Williams-Sonoma India Pvt. Ltd.** Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our...

  • Junior Functional Associate

    1 day ago

    Gurugram, Haryana, India Ginni Systems Full time

    **Junior Functional Associate** Join us as a** Junior Functional Associate** in our **Customer Service **team at our **Gurgaon** office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. **What You’ll Achieve**: A Functional Associate is responsible for helping clients better...

  • Operations Associate

    2 weeks ago

    Gurugram, Haryana, India Bridgexcel innovations pvt ltd Full time

    **Job Title: Operations Associate** Department Name: Operations Experience required: 1-3 Years Minimum Qualification: Graduate Location: Gurgaon **Key Responsibilities**: - Resolve customer complaints and issues efficiently and empathetically, escalating complex cases to appropriate teams when necessary. - Maintain accurate customer records and...

  • Service Operations Associate

    3 days ago

    Gurugram, Haryana, India Gartner Full time

    **Description**: **About this role** This is a unique opportunity to join our Global Retention Programs team within the Global Service & Delivery organization. You will support the team on delivering business-critical insights to the organization that will help Gartner identify client retention risks and constantly innovate our retention best practices....

  • System Architect

    4 days ago

    Gurugram, Haryana, India EPAM Systems Full time

    EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...

  • Operations Associate

    1 week ago

    Gurugram, Haryana, India PartsAvatar Full time

    **Work from Office Job in Sector-32 Gurgaon, Haryana** Designation: Associate (Operations) **Job Type**: Permanent Job Location: Sector-32, Gurugram, Haryana-122003 Canada Shift Timings (Night travel allowance + dinner facility at premises) Working Days: 6 (Mon - Fri work from office and 1 day Work from home) **Key Responsibilities**: - Order management...