Operations Associate
14 hours ago
**Job Title: Operations Associate**
Department Name: Operations
Experience required: 1-3 Years
Minimum Qualification: Graduate
Location: Gurgaon
**Key Responsibilities**:
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases to appropriate teams when necessary.
- Maintain accurate customer records and document all interactions and resolutions in the CRM system.
- Collaborate with internal departments to address customer needs and improve service delivery.
- Assist in the development and implementation of customer service policies and procedures.
- Identify recurring customer issues and suggest operational improvements to enhance customer satisfaction and reduce support volume.
- Process customer requests, orders, and transactions accurately and in a timely manner.
- Monitor service metrics and contribute to reports on customer service performance.
- Participate in training sessions to stay updated on product knowledge, service standards, and operational changes.
**Requirements**:
- Bachelor’s degree in business administration, Communications, or a related field (or equivalent practical experience).
- 1-3 years of experience in a customer service, operations, or administrative support role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills with a strong customer-first attitude.
- Proven ability to multi-task, prioritize, and manage time effectively.
- Proficiency in using CRM software (e.g., Freshdesk) and Microsoft Office Suite(Excel, Word, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Adaptability and willingness to learn new systems and processes quickly.
- Experience in NBFC or FinTech is a plus.
Pay: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7042221292
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