
Operations Associate
21 hours ago
**Job Title: Operations Associate**
Department Name: Operations
Experience required: 1-3 Years
Minimum Qualification: Graduate
Location: Gurgaon
**Key Responsibilities**:
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases to appropriate teams when necessary.
- Maintain accurate customer records and document all interactions and resolutions in the CRM system.
- Collaborate with internal departments to address customer needs and improve service delivery.
- Assist in the development and implementation of customer service policies and procedures.
- Identify recurring customer issues and suggest operational improvements to enhance customer satisfaction and reduce support volume.
- Process customer requests, orders, and transactions accurately and in a timely manner.
- Monitor service metrics and contribute to reports on customer service performance.
- Participate in training sessions to stay updated on product knowledge, service standards, and operational changes.
**Requirements**:
- Bachelor’s degree in business administration, Communications, or a related field (or equivalent practical experience).
- 1-3 years of experience in a customer service, operations, or administrative support role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills with a strong customer-first attitude.
- Proven ability to multi-task, prioritize, and manage time effectively.
- Proficiency in using CRM software (e.g., Freshdesk) and Microsoft Office Suite(Excel, Word, Outlook).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Adaptability and willingness to learn new systems and processes quickly.
- Experience in NBFC or FinTech is a plus.
Pay: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 7042221292
-
Associate Operations
6 days ago
Gurugram, Haryana, India S&P Global Full time**Associate Operations**: - Gurgaon, India - Operations Group - 317668 **Job Description**: **About The Role**: **Grade Level (for internal use)**: 07 **The Team**:S&P Global’s Enterprise Solutions brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost, and complexity of running their businesses....
-
Operations Associate
2 weeks ago
Gurugram, Haryana, India iVerify Research Services Full timeOperations Associate - Report Writing and Quality check - Making reports post completion of all the checks in a case with accuracy. - Post preparing reports do overall quality check of the reports and the checks done. - Maintain the standard of the quality. - Give feedbacks if required to the operations team and get the checks or report corrected. - Good...
-
Associate Operations
6 days ago
Gurugram, Haryana, India S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 07 **The Team**: S&P Global’s Enterprise Solutions brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost, and complexity of running their businesses. In addition, it offers a diverse range of solutions in the lending market. The Financial...
-
Operation Associate
1 week ago
Gurugram, Haryana, India ArabEasy LLC Full time**Role Summary** EZ Works is a suite of Business Support Services that has disrupted the traditional marketplace through innovation and use of advanced technology to modernize the age-old workflows and processes. We are looking at hiring an Operation Associate with the primary responsibility of handling the multistage delivery process. If this excites you,...
-
Associate Operations
6 days ago
Gurugram, Haryana, India PartsAvatar.ca - Auto Parts Full timeWe are looking for an operations returns associate who will play a crucial role in managing the returns process for our e-commerce platform. You will be responsible for ensuring a seamless and customer-centric returns experience, handling returned merchandise efficiently, and collaborating with various teams to optimize the overall returns process. **Key...
-
Customer Service
2 weeks ago
Gurugram, Haryana, India NatWest Digital X Full timeCustomer Service & Operations, Customer Customer Service & Operations Associate Reconciliation & Investigations - Gurugram, India- Permanent- Full Time#R-00244671 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in India and...
-
Banking Operations Associate
6 days ago
Gurugram, Haryana, India NTT DATA Full time"Position Overview: Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a...
-
Pi & Advisory Operations Associate
2 weeks ago
Gurugram, Haryana, India Fidelity International Full timeAbout the Opportunity **Job Type**: Permanent Application Deadline: 19 June 2025 Job Description Title: PI & Advisory Operations Associate Department: Personal Investing (PI) & Advisory Operations - India Team for Germany Location: Gurgaon, India Reports To: Head of Personal Investing (PI) & Advisory Operations - India Team for Germany Why...
-
Associate, Operations
1 week ago
Gurugram, Haryana, India S&P Global Full time**Associate, Operations**: - Gurgaon, India - Operations Group - 313594 **Job Description**: **About The Role**: **Grade Level (for internal use)**: 07 Operations Analysts report to the Assessment Operations Manager and support KY3P assessment activities throughout the third party risk assessment lifecycle, which may include, but is not limited to, the...
-
Associate, Solutions Operations
6 days ago
Gurugram, Haryana, India Gerson Lehrman Group Full time**Associate Solutions Operations - Quality Review** **About the Team**: GLG is seeking a highly motivated and enthusiastic individual to join the Quality Review Team (Surveys) in Gurugram, India. The Associate will join a growing Global Survey Team which collaborates with GLG’s sophisticated client base, which includes top institutional investment firms,...