Csr (Uk / Us Accent)

21 hours ago


Noida Uttar Pradesh, India Purple Bridge Consulting Full time

Job Title: Customer Service Executive ( US/UK Accent )

Location: Noida, Sector 60

About Us:
A leading BPO located in Noida’s vibrant Sector 60, dedicated to providing top-tier customer service for the US telecom industry, is seeking motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.

**Job Description**:
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.

Key Responsibilities:

- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.

Salary - 40K - 45K CTC

**Requirements**:
**Education**:Graduates preferred.

**Experience**:
Undergraduates with a minimum of 6 months BPO, blended, or chat experience.

**Mandatory: Excellent verbal communication skills with a US/UK accent.**

Excellent written communication skills.

Ability to work graveyard shifts.

Immediate joiners preferred.

**Working Conditions**:
Schedule: 5 days working with 2 rotational days off each week.
Shifts**:Graveyard shifts only.**

Note**:No cab facilities or meal provisions.**

Pay: ₹40,000.00 - ₹45,000.00 per month

Schedule:

- Night shift
- US shift

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person


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