Csr (Uk / Us Accent)
4 days ago
Job Title: Customer Service Executive ( US/UK Accent )
Location: Noida, Sector 60
About Us:
A leading BPO located in Noida’s vibrant Sector 60, dedicated to providing top-tier customer service for the US telecom industry, is seeking motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.
**Job Description**:
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
Key Responsibilities:
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
Salary - 40K - 45K CTC
**Requirements**:
**Education**:Graduates preferred.
**Experience**:
Undergraduates with a minimum of 6 months BPO, blended, or chat experience.
**Mandatory: Excellent verbal communication skills with a US/UK accent.**
Excellent written communication skills.
Ability to work graveyard shifts.
Immediate joiners preferred.
**Working Conditions**:
Schedule: 5 days working with 2 rotational days off each week.
Shifts**:Graveyard shifts only.**
Note**:No cab facilities or meal provisions.**
Pay: ₹40,000.00 - ₹45,000.00 per month
Schedule:
- Night shift
- US shift
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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