Quality Auditor
2 weeks ago
Role: Monitor and assess customer service interactions through call audits to maintain excellence in service.
Location:
- Pune
**Responsibilities**:
1. Conduct call audits to ensure adherence to company standards.
2. Assess call agents' performance based on established metrics.
3. Provide actionable feedback to improve performance and enhance customer satisfaction.
4. Prepare detailed reports on audit findings and trends.
5. Collaborate on process improvements for better customer interactions.
6. Ensure compliance with legal and regulatory requirements.
7. Incorporate customer feedback into quality assessment processes.
Qualifications:
- Bachelor's degree or equivalent experience.
- Proven quality analysis and call auditing experience.
- Strong communication skills.
- Knowledge of industry regulations.
- Proficiency in Microsoft Office.
Pay: From ₹27,000.00 per month
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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