Agm - CRM

7 days ago

Bengaluru Karnataka, India Prestige Estates Projects Full time

To ensure timely collection of booking form sales and payment follow-up as per schedule in the booking form clients.
- To ensure documentation and processing of agreements are done as per the committed time line.
- Bi-monthly demands to be sent to customers / bankers.
- Follow up on outstanding payment.
- Handling customer queries, addressing and timely resolution of escalations.
- To Liaison with departments like Projects, Sales, PPMS, Legal and Accounts.
- Interact with financial institutions for providing documentation.
- Facilitate customers for registration and other legal related documentation.
- Intimation letter of readiness of unit for possession to be sent to customers.
- Pre-deliver Inspections before handover and possession of units to the customers and issue of car parking allotments.
- To manage Litigation and legal compliances along with the legal division.
- Maintaining and updating records of Customer interactions.
- Maintain customer files with relevant documents and ensure periodic filing.
- Track and prepare reports on collections.
- Ensures that customers receive the quickest service possible.
- Ensure timely and proper response to customers by Executives reporting.
- Collect feedback from customers and evaluate and make recommendation with regard to improvement of service and look into area that need improvement.
- To carry out all other responsibilities assigned by your reporting manager

CRM - Katha
- Tracking Katha Documents.
- Interacting with Customers via calls and mails for Katha Related queries and Escalations.
- Co-ordinating with Liasioning team.
- Collection of Katha Documents.
- Handing over of Katha Documents to customers.
- Interacting to BBMP and Panchayat office on Adhoc basis for Katha related matters.
- Maintaining MIS for Katha.
- Additional tasks based on business requirements.

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