Agm, Dgm Operations

4 days ago

Bengaluru Karnataka, India Hathway Cable & Datacom Ltd Full time

_JOB SUMMARY:_

The Billing & Collections Head oversees the Billing, Collections, and Retentions operations for Bangalore, ensuring the achievement of targets and deadlines in collections, prepaid customer renewals, and retention of churned customers.
- RESPONSIBILITIES:_
- Supervise daily activities related to billing and collections, providing support as necessary.
- Monitor prepaid renewals, fiber, and postpaid collections activities.
- Implement strategies for win back and retention of churned customers to reduce churn rate in the city.
- Generate relevant reports and allocate collections tasks to field agencies and staff.
- Manage collections processes, monitor assigned accounts, assist customers, and resolve issues.
- Deliver exceptional customer service, addressing inquiries and concerns promptly and effectively.
- Recommend improvements to operational and internal control procedures.
- Prepare ad hoc reports as requested by supervisors and leadership.
- Collaborate with Sales and Customer Service departments to address billing, collections, and service-related issues.
- Fulfill any additional duties as assigned by management.
- Supervise a team of Managers, delegating tasks and providing appropriate oversight.

CORE COMPETENCIES:

- Ability to compile, monitor, and analyze moderately complex reports, CRM systems, and accounts for accuracy and adherence to collections and retentions guidelines.
- Strong decision-making and problem-solving skills.
- Excellent organizational, analytical, communication, and written skills.
- Demonstrated leadership abilities.

**Salary**: ₹1,600,000.00 - ₹2,000,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 10 years (preferred)

**Location**:

- Bangalore, Karnataka (preferred)

Work Location: In person

**Speak with the employer**
+91
+919900166171

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