Agm - Credit Operations

2 days ago

Bengaluru, India Vodafone Idea Full time

Job Req ID: 38478- Location: Bangalore, IN- Function: Other- About:
**Role**

AGM - Credit Operations

**Job Level/ Designation
M2

**Function / Department**

Customer Service - Retention & Collection

**Location**

Bengaluru

**Job Purpose**

The position is responsible for balancing between risk and revenue. The role involves monitoring performance of credit processes at circles and directing the circle credit teams. To ensure best in class on boarding process for better customer experience and to ensure assignment of appropriate risk category so as to assign appropriate credit limit and to manage risk, the position needs to review of MIS and observation of patterns and trends and being customer centric in all processes. It is also responsible for review of credit monitoring activities of centralized operations. The position is also responsible to lead and manage payment facilitation and billing operations for post-paid business. It needs to contribute to enhance pre due date collection, GOGREEN penetration, Direct Debit penetration. The position needs to continuously work on process improvement and thereby increase NPS

**Key Result Areas/Accountabilities**
- To assist Head C & C in identifying the measures to increase collections, green bill and direct debit penetration and reduction in bad debts and cost
- To actively participate in VOC, ORM and other circle cross functional forums and ensure resolution of issues by working together with other teams
- To conduct regular visits to customers, defaulters, verification agencies, collection agencies, dialer agency, centralized operations, stores, dealers, printers, courier agencies for getting direct voc from internal / external customers
- To be part of the discussion held while finalizing any policy / schemes for effect of it from credit monitoring or fraud perspective
- To assist Marketing in segmenting subscribers
- To ensure compliance to DOT / PCI,DSS norms
- To ensure availability of adequate payment option for post-paid subscribers
- Bill delivery to entire base and ensuring all payments to get posted within TAT
- To ensure dispatch of refund cheques on TAT
- To increase credit bureau penetration

**Core Competencies, Knowledge, Experience**

Minimum 7-8 years’ experience.

Telecom experience of at least 3 years is desirable

Good analytical skills

Good Managerial skills

**Must have technical / professional qualifications**
- Graduate / PG in any field
- Communication skills
- MS Office & Presentation Skills

  • Manager/Senior Manager/AGM- Annual Credit Review(ACR)- Gurgaon, Bangalore, Mumbai

    24 hours ago

    Bengaluru East, Karnataka, India Golden Opportunities Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job DescriptionJob role: Manager/Senior Manager/AGM- Annual Credit Review(ACR)Location: Gurgaon, Bangalore, Mumbai ,PuneCandidate ExpectationCandidate must have 7+years of relevant experience into Financial Spreading, Credit Analysis & Corporate Lending Operations.Key Roles & ResponsibilitiesMust have experience in corporate banking, Financial Institutions...

  • Junior Credit Underwriter

    6 days ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Credit Underwriting Intern

    1 week ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Credit Underwriting Intern

    1 day ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • Junior Credit Underwriter

    4 days ago

    Jeevanbheemanagar, Bengaluru, Karnataka, India Namaste Credit Full time

    **About us**: Namaste Credit is a fintech organization which makes the entire business loan process better and transparent with the help of technology. We provide an API-enabled loan automation and management solution for banks and lenders. **Position: Junior Credit Underwriter** **Skills**: 1. Bachelor's degree in Finance, Accounting, or a related...

  • AGM-Key Accounts

    5 days ago

    Bengaluru, Karnataka, India Antal International Full time

    We're Hiring: AGM – Key Accounts Location: Bangalore or Delhi We are looking for a dynamic AGM – Key Accounts to lead enterprise relationships, drive growth, and scale innovative brewing technology across industries. What You'll Do: Manage and grow relationships with strategic enterprise clients. Drive upselling, cross-selling, contract renewals, and...

  • Credit Operations Director

    4 days ago

    Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Head - Credit OperationsJob Overview:We are seeking a seasoned Operations Head-Credit to lead our credit operations/disbursement team.The ideal candidate will possess excellent leadership and risk management skills, with the ability to drive process improvements and ensure efficient credit operations.Ensure accurate documentation for credit approvals.Manage...

  • Credit Operations Associate

    24 hours ago

    Bengaluru, Karnataka, India MXON Technologies Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionMXON Technologies Pvt. Ltd. is a financial solutions provider committed to simplifying credit access for small businesses through innovative products like Supply Chain Finance (SCF) and Working Capital Term Loans. Based in a dynamic startup environment, MXON fosters innovation and growth, with employees playing a vital role in our success....

  • Agm - Accounts (Payable)

    1 day ago

    Bengaluru, India HomeLane Full time

    **Role description** - This is a high impact visibility role at HomeLane. The AGM - AP will be a leader, reporting into the Finance Controller responsible for Procure to Pay cycle. This is an opportunity to be a part of the team which is building out great business in the online / offline furniture business. **Responsibilities** - As a Head of P2P, your...

  • Credit Operations Executive

    4 weeks ago

    Bengaluru, Karnataka, India Turno Full time

    Job DescriptionJob Summary:We are seeking an experienced Credit Operations Executive to join our team. The successful candidate will be responsible for ensuring the smooth operation of our credit processes, including KYC (Know Your Customer), loan document valuation, and handling TVR (Telephonic Verification of Report) calls.Key Responsibilities:- Verify...