Subject Matter Expert

2 weeks ago

Ahmedabad, India ActionEdge Knowledge Services Pvt Ltd. Full time

**Who are we?**

We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities. Our research networks span across 75 locations with translation, transcription and survey programming capabilities in 20-plus international languages. We have a track record of conducting extensive projects in the Americas, Europe, The Middle East, Africa and the Asia Pacific region thus providing genuinely global, optimally lucid and highly qualitative research.

**What we are looking for?**

We are looking for a dynamic **Team Leader **to assist in productivity for our projects.

**What you’ll be doing**:

- Lead and mentor team by truly being an example
- Identify problems and help team members with road blocks
- Motivate team members
- Give recognition
- Prepare & maintain MIS related to productivity
- Work allocation
- Assist with lead generation; Find contacts, mainly decision makers and people who influence decisions
- Train team members on the job
- Grab your performance based incentives via achieving daily/weekly/monthly/quarterly targets
- Study and understand our project-survey requirements and our vertical industry clientele
- You will operate in a fast paced and target oriented environment which in turn will help you build lifelong skill sets

**What are the skills that you’ll need to succeed in this role**:
**Technical Skills Behavioral Skills**
**Know
- how about IT & KPO industry Customer Delight**
**Research Skills Flexibility**
**Telephone Etiquettes Communication Skills**
**Stress Management Time Management Skills**
**Convincing Skills Listening Skills**
**Interpersonal Skills Professionalism (Attendance/Punctuality)**
Problem Solving (Anticipate problems, arrive at **Being a role model**
solutions)
**People Management Coaching team**

Self awareness-Discipline

**-Our shifts are rotational; APAC (6.30 Am to 3.30 Pm ), UK ( 1.30 Pm to 10.30 Pm), US (6.30 Pm to 4.30 Am ), NZ(12.30 Am to 10.30 Am) ; all our male/female employees (Working in TL position) are encouraged to be open to all shifts at all times whereas our female employees are encouraged to be open to work in shifts between 6:30 Am to 11:00 Pm)**

**-We work Monday to Saturday with a week off on Sunday**

**What are the perks in store for you?**:

- You will gain extensive knowledge of various trends in various markets/countries across various products, services
- You will learn global business requirements via interaction with our global clientele
- Stepping stone to make a career in Market Research / Marketing industry
- Know how of how to speak, behave and manage a business person on the other end of the telephone
- Time management & process management while managing your own appointments, schedules, calls, etc.

Pay: ₹20,000.00 - ₹32,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9702872829

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