Customer Care Representative
1 day ago
**Job Title**: Customer Care Representative (International Process)
**Company**: Calltawk Solutions LLC-FZ
**Location**: Salt Lake Sector 5, Kolkata, West Bengal
**Salary**: ₹20,000 - ₹25,000 per month (Based on experience)
**Job Type**: Full-time
**Age Limit-** 25 -40 Yrs
Calltawk Solutions LLC-FZ is hiring experienced **Customer Care Representatives** with a strong background in handling **international clients**. We are looking for confident and skilled professionals who can deliver top-notch service and communication to our global clientele.
**Key Responsibilities**:
- Handle inbound and outbound customer service calls for international clients.
- Address client inquiries, complaints, and service requests efficiently and professionally.
- Maintain detailed records of customer interactions and transactions.
- Provide timely solutions and follow-ups to ensure customer satisfaction.
- Coordinate with internal teams for issue resolution and client support.
- Meet performance metrics including response time, resolution rate, and customer satisfaction.
- **Mandatory prior experience in international customer support.**:
- Excellent verbal and written communication skills in **English**.
- Ability to handle high-pressure situations and resolve issues efficiently.
- Familiarity with CRM software and standard customer service tools.
- Strong interpersonal and problem-solving skills.
- Must be located in or willing to work from Salt Lake Sector 5, Kolkata.
**What We Offer**:
- Competitive salary between ₹20,000 - ₹25,000 per month (based on experience).
- Professional and growth-oriented work environment.
- Exposure to international clients and business standards.
- Performance-based incentives and career development opportunities.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Experience**:
- International voice process: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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