Call Center Representative

6 hours ago


Twentyfour Parganas District West Bengal, India FDCS INNOVATIONS (OPC) PRIVATE LIMITED Full time

We are looking for dynamic professionals who can give customer support / verification services on call to Domestic based company

**Call Center Representative responsibilities and duties**:

- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
- Input data into the company computer platform to keep each customer record updated

**Call Center Representative qualifications and skills**:

- Diploma required
- Strong computer skills
- Excellent interpersonal communication skills
- High level of professionalism
- Must be available to work some holidays and weekends
- Strong problem solving abilities

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹9,000.00 - ₹13,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are You Fresher or Experienced?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**
+91 9330651848



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