CRM Executive

6 days ago

Shivajinagar Pune Maharashtra, India Kamalraj Group Full time

JOB DESCRIPTION-:

- Build & maintain relationships with clients.
- Escalating & resolving the concerns as raised by clients.
- Conduct business reviews to make sure that the clients are satisfied with the service.
- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.
- Responsible for leading the Post Sales CRM Operations, payments and collections.
- Ensure regular monitoring of project, progress and update the clients on the same.
- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
- To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.
- To identify the discrepancies and keep them into the notification of the Management at the right time.
- To prepare various reports on daily, weekly, quarterly and monthly basis.
- Excellent communication and interpersonal skills.
- Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software)
- Experience in real estate industry.
- Among the operational tasks that are maintained in the CRM department are MIS reports,

ERP software, and proficiency with Microsoft Office. Information about balance sheets,

TDS with GST, and other taxes
- Issuing Payment Receipts, demand letters and reminders accordingly.
- Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
- Follow
- ups for Buyers for Agreements etc.
- Preparation of Company MIS DSR.
- Maintaining Files and Documents Records.
- Co
- ordination with the sales team.

**COMPETENCIES/ SKILL SET**:

- Proven work experience as a CRM in real estate industry.
- Solid background in customer acquisition strategies
- Technical expertise with CRM and analytical systems
- Knowledge of online marketing methods and best practices
- An ability to manage marketing projects end-to-end
- Strong communication skills along with a customer-oriented attitude

**EDUCATION / DESIRED PROFILE**:

- Graduate/MBA with 5 + experience in the same profile.
- Excellent communication writing and speaking skills.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Work Location: In person

Application Deadline: 25/02/2025
Expected Start Date: 01/03/2025

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