Back Office Support

2 days ago


Mumbai Maharashtra, India Finance, Procurement, Legal, Privacy, Property Full time

**Job no**: 527888
**Brand**: Finance, Procurement, Legal, Privacy, Property
**Work type**: Full time
**Location**: Mumbai, India
**Categories**: Operations & Professional Services

Job Title: Back Office Support - Ticketing Executive

Location: Mumbai

Experience Required: 2-3 years in Air Ticketing / Travel - Backoffice

Key Responsibilities:

- Air Ticket Issuance & Reissuance
- Handle BSP ticket issuance and reissuance on Amadeus.
- Process LCC (Low-Cost Carrier) ticket issuance and reissuance through direct airline websites.
- Manage Group ticket bookings with accuracy and timeliness.
- Ancillary & NDC Services
- Process ancillary requests including meals, seat selection, EMD issuance, and NDC bookings.
- Rail & Bus Bookings
- Manage issuance of Eurail, bus, and train tickets as per customer/travel request.
- Quality & Compliance
- Ensure 100% compliance with standard operating procedures and fare rules.
- Maintain accuracy in pricing, issuance, and reissuance to avoid ADM (Agency Debit Memo).
- Support back-office processes for ticketing with a focus on error-free delivery.
- Experience: 2-3 years in travel back-office operations, ticketing, or related functions.
- Systems Knowledge: Hands-on experience with Amadeus GDS and direct airline portals for LCC.
- Familiarity with group bookings, ancillary services, EMD issuance, and NDC preferred.
- Exposure to handling rail and bus bookings (Eurail, domestic/international bus & train).
- Strong attention to detail, problem-solving ability, and adherence to timelines.
- Flexible to work in a process-oriented environment with high accuracy standards.

Qualification:

- Graduate / Diploma in Travel & Tourism preferred.
- IATA certification will be an added advantage.

**Applications close**: 19 Oct 2025 India Standard Time



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