Chat Support Assistant

**Roles and Responsibilities** - Handle customer queries primarily via web chat. - Educate current customers and potential customers on products and services. - Should be willing to handle customer escalations and calls when need persists. - Achieve the KPI’S and objectives in the cadence set by the team. - Building connection/rapport to personalise the...

Job Title: Customer Support Associate - Chat Process Company: Tech Mahindra Location: Visakhapatnam (Onsite) Work Schedule: 5 Days Working (Rotational shifts, 2 weekly offs) **Job Description**: Roles & Responsibilities: Handle customer queries via live chat in a professional and timely manner. Provide accurate product/service-related information to...

Assisting in collecting inputs from search engines such as Google - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Excellent Communication skills both Written Verbal - Strong Microsoft Office...

Assisting in collecting inputs from search engines such as Google - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Excellent Communication skills both Written Verbal - Strong Microsoft Office...

Job Role :Senior System Support Executive Location : Vishakhapatnam, Andhra Pradesh, IndiaPosition SummaryThe role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.Major Tasks, Responsibilities, and Key Accountabilities● Need a...

Job Role :Senior System Support Executive Location : Vishakhapatnam, Andhra Pradesh, IndiaPosition SummaryThe role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.Major Tasks, Responsibilities, and Key Accountabilities● Need a...

Job Role :Senior System Support Executive Location : Vishakhapatnam, Andhra Pradesh, India Position Summary The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively. Major Tasks, Responsibilities, and Key Accountabilities ● Need...

Job Role :Senior System Support Executive Location : Vishakhapatnam, Andhra Pradesh, India Position Summary The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively. Major Tasks, Responsibilities, and Key Accountabilities ● Need...

Assisting in collecting inputs from search engines such as Google,Youtube, Facebook etc. - Design and create reports, dashboards, and metrics on a weekly and monthly basis - Participate in project meetings, client handling, or team handling in a conference call - Work closely with the project team - Strong Microsoft Office Skills - Excel/Word/PowerPoint -...

Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...