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Chat Support
3 weeks ago
**Roles and Responsibilities**
- Handle customer queries primarily via web chat.
- Educate current customers and potential customers on products and services.
- Should be willing to handle customer escalations and calls when need persists.
- Achieve the KPI’S and objectives in the cadence set by the team.
- Building connection/rapport to personalise the chat conversation.
- Be an active and responsible team member in all aspects of work.
**Requirements**:
- Exceptional oral and written communication skills.
- Passion towards amazing customer experience.
- Excellent typing skills including speed and accuracy.
- Ability to multitask and manage multiple conversations simultaneously.
- Good analytical and interpretational skills.
- Attention to detail.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Internet reimbursement
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
