Customer Support Representative

1 week ago


Parvati Pune Maharashtra, India Theta Controls & Systems Pvt. Ltd Full time

BE Graduate (E&TC/Electrical/Electronics/Instrumentation)

Freshers are also welcomed.

**Responsibilities**:

- Sent quotation accordingly as per customer request.
- Sort out technical queries
- Inform to customer regarding availability of material
- Attend customers when they come to collect material from office.
- Make pro-forma invoice, order acceptance & sent to customers.
- Make order acceptance & give instructions to dispatch dept.
- Internal co-ordination regarding material availability & readiness
- After dispatching material send docket details to customer through mail or call
- Payment follow up
- Material Requisition
- Service report
- Duly fill & sent Vendor registration form
- Monthly reporting to HOD
- Courtesy call to customers
- Introduction Mail to customer.
- Finding new prospects from various sources
- Sending them intro, talking to them and fixing appointments for Sales Engineers visit.

*
*
- Additional knowledge preferred but not mandatory
- On line tender submission knowledge

Related basic document awareness.

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Marathi (preferred)
- English (preferred)

Work Location: In person



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