
Grievance Redressal Officer-ho
7 days ago
Job Role
- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.
- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.
- Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
- Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recoveryEstablishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations
- 6 - 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up
- Strong domain knowledge of Consumer Banking products, processes and technology
- Strong analytical skills to derive insights from data and create actionables thereof
- Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams
- Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment
- Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)
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Grievance Redressal Officer-HO
4 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Limited Full timeJob DescriptionRole: Grievance Redressal OfficerJob Role- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.- Suggest projects for improvement in...
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Grievance Redressal Officer-ho
4 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Role Grievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations...
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Grievance Redressal Officer-HO
2 weeks ago
Mumbai, India Kotak Mahindra Bank Limited Full timeJob Description Role: Grievance Redressal Officer Job Role - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. - Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. - Suggest projects for...
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Grievance Redressal Officer-ho
2 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Full timeGrade: M5/M6 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service...
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Grievance Officer
1 week ago
Pune, Maharashtra, India Exorbitant Recruit Group Full timeProfile - Grievance officer Location - Pune, Wanowrie Qualification - Graduation Experience - Min. 3 years Working days - 6 Shift - Domestic Salary - 3-4LPA Pay: ₹20,000.00 - ₹29,000.00 per month Schedule: - Fixed shift Work Location: In person
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Grievance Redressal Officer
1 week ago
Aundh, Pune, Maharashtra, India Aditi Tracking Support pvt Ltd Full timeDesignation - Registration Clerk. Qualification : BSc or Msc any medical background preferred a. Will be responsible for resolution of queries and complaints received through callers of any PHC or govt hospital for all queries present in the question bank b. Will be responsible for validation of records **Job Types**: Full-time, Fresher **Salary**:...
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Officers - Investor Grievance
1 week ago
Mumbai, India CDSL Full time**Position** *** **Location** *** **Qualification** *** **Age Limit** **Officers - Investor Grievance** - Mumbai- Graduate / Post Graduate- Upto 30 yrs**Qualification & Experience**: - Minimum 2-3 years of experience in capital market preferably in DP/RTA or broking firm. - Conversant with Depository / RTA operations - Good communication skills. -...
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Wfm Executive-ho
2 days ago
Mumbai, Maharashtra, India Kotak Mahindra Full time**Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...
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Wfm Executive-ho
2 days ago
Mumbai, Maharashtra, India Kotak Mahindra Full timeWorkforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.
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Customer Delight Executive
2 weeks ago
Mumbai, India Hindustan Unilever Full timeJob Description Position Title: Customer Delight Executive Location:Mumbai - HO Department: Customer Development - Centre of Excellence Job Description The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be...