Grievance Redressal Officer-ho

4 days ago


Mumbai Maharashtra, India Kotak Mahindra Full time

Job Role
- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.
- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.
- Suggest projects for improvement in Consumer Experience, Operational Efficiency, Digitization of Customer Journeys
- Driving Net Promoter Score (NPS) for the Nodal Office through best in class service recoveryEstablishing a culture across all customer channels, viz Branch Banking, Customer Experience Centre and Digital DIY for zero defect and first time right to drive reduction in service escalations
- 6 - 8 years of work experience in driving a Customer First agenda within Customer Service, Business or Operations in a Retail distribution set up
- Strong domain knowledge of Consumer Banking products, processes and technology
- Strong analytical skills to derive insights from data and create actionables thereof
- Excellent networking skills to build rapport and consultatively engage with Business and Functional Heads and Cross Functional Teams
- Exposure to working directly with Senior Management and Regulators in a high pressure and timeline oriented environment
- Excellent communication, facilitation and presentation skills including proficiency in MS Office tools (MS Excel and Powerpoint)



  • Mumbai Metropolitan Region, India Snapmint Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About SnapmintSnapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers, yet...


  • Mumbai, India Snapmint Full time

    About Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers,...


  • Mumbai, Maharashtra, India Kotak Mahindra Full time

    Grade: M2/M3/M4/M5 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of...


  • Mumbai, Maharashtra, India Kotak Mahindra Full time

    Grade: M5/M6 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service...

  • Grievance Officer

    2 weeks ago


    Mumbai, India Spocto Full time

    **Job Information**: Company **Spocto** *** Work Experience **3-8 years** *** Industry **Financial Services** *** City **Mumbai** *** State/Province **Maharashtra** *** Country **India** *** Zip/Postal Code **400708** *** **About us**: Yubi stands for ubiquitous. But Yubi will also stand for transparency, collaboration, and the power of...

  • Wfm Executive-ho

    2 days ago


    Mumbai, Maharashtra, India Kotak Mahindra Full time

    **Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...


  • Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute. - Comprehend, analyze and respond to consumer complaints with customized...


  • Mumbai, India Silver Touch Technologies Ltd. Full time

    Key Responsibilities: - Master’s in public policy/public administration, LLB/LLM or MBA from AICTE recognized institute - 4+ years of experience in Client Relationship Management, Incident - Management, Customer Care. - Excellent communications skills. - Exposure in social sector schemes/missions of government at national, state - and district level. -...


  • Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/dispute. Comprehend, analyze and respond to consumer...


  • Mumbai, India Impact HR & KM Solutions Full time

    1. Occupational Health Centre Management. 2. Prevention Health Check-up and health register maintenance under the MFA compliance. 3. Active role in overseeing the medical care of patients. 4. Statutory compliance management - Factories Act for OHC Management. 5. Redressal of Employee's health grievances 6. Demonstrates an understanding of ethical, socio...