Customer Support Executive

2 weeks ago

Airoli Navi Mumbai Maharashtra, India Saber Technologies Pvt Ltd Full time

**Position**: Customer Service Executive (Voice - US Healthcare Domain)
**Location**: Airoli, Mumbai
**Shift Timing**: Night Shift
**Process Type**: US Healthcare - Inbound & Outbound Calls

**Job Overview**:
**Key Responsibilities**:

- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.

**Eligibility Criteria**:

- **Graduates (freshers)** with excellent communication skills are encouraged to apply.
- **Mandatory**: PAN card is required during the hiring process

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Work Location: In person

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