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Customer Service Representative

2 weeks ago

Maya Puri Delhi Delhi, India JIMMY LUXURY RETAIL PRIVATE LIMITED Full time

**Job Title**: Customer Care Executive

**Location**: Mayapuri Industrial Area Phase 2 (UK Process)

**Shift Timings**: UK Hours (Flexible to work shifts)

**Key Responsibilities**:

- Provide accurate information about our products/services.
- Assist customers with their inquiries and resolve complaints or issues promptly.
- Maintain detailed records of customer interactions.
- Escalate complex issues to senior support teams when necessary.
- Follow communication guidelines and company policies to maintain professionalism.
- Meet or exceed customer service KPIs (response time, resolution rate, etc.).

**Requirements**:

- Excellent spoken and written English communication skills.
- **UK accent or neutral accent** preferred.
- Prior experience in customer service, especially for UK-based clients, is advantageous.
- Ability to work during UK business hours.
- Strong problem-solving skills and attention to detail.
- Good computer literacy and familiarity with CRM systems.
- Ability to work independently and as part of a remote team.
- Opportunity to work remotely.
- Growth opportunities within the company.

Pay: ₹11,308.39 - ₹44,369.01 per month

Schedule:

- Day shift
- UK shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person