Workplace Experience

JLL supports the Whole You, personally and professionally.
Workspace Experience Enabler (Community Executive/Front Office Supervisor)
Work Dynamics (Integrated Facilities Management)
OVERALL ROLE
This position is responsible for creating “Delight” by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.
Ideal Experience
Bachelor’s degree/ Degree in Hotel Management, business or other related field;
Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Proficient in MS Office suite
Excellent communication verbal and written.
MAJOR RESPONSIBILITIES
Establish direct relationship with the employees working from the office
Single Point of Contact of employees working from office for issues resolution & workspace change within the premises
Respond and close all service tickets and feedbacks within defined SLA
Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)
Have periodic connects with all point of contact of different business to understand their perspective of service
Plan and execute employee engagement events in line with client expectations
Consolidate feedback to management team regularly for ongoing improvement implementation
Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager
Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.