Workplace Host

JLL supports the Whole You, personally and professionally.
Role Summary
The Front Office Executive (FOE) plays a pivotal role in providing authentic service experiences that bonds the relationship between JLL, our client and their guest. As the first point of contact at Reception they are responsible for welcoming employees with genuine hospitality and thoughtful services. FOE’s maintain smooth operations by providing administrative support and execution of duties to the highest standards.
Key Responsibilities
Site Operations
Create a comfortable, welcoming, and hospitable experience for employees and their guest.
Boost agility in the workplace by managing up-to-date visitor information.
Handle internal & external calls and correspondence. All calls, queries and questions to be answered promptly and in an appropriate manner at all times
Tactful in dealing with difficult customers/client and strive to minimise any escalation cases
Maintain Visitor registers and assist with Visitor Access Passes as required for events
Anticipate client needs through observation to create memorable experiences.
Ensure proper housekeeping within the Reception areas.
Commitment and Attitude - To work in harmonious relationship with co-workers and to learn good decision making while working under pressure.
Management Reporting - Complete, accurate and timely submission of Monthly Reports (where applicable ) to Manager
Adhoc responsibilities assigned by Facilities Manager.
Customer Services
Foster a sense of community and create happiness at work for our team, our client, and their guest.
Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through clients
Visitor Management Systems (VMS).
Enhance safety and security of our client’s facility by management of visitor movement.
Execute emergency response plan to ensure safety of client and guest when necessary.
Key Requisites
2-years’ experience in Hospitality and/or Tourism sector or related professional area
Prior experience to manage meeting room services is an advantage
Diploma/degree from an accredited institute
Personal Effectiveness
Ability to meet tight schedules and deliver high quality of work
High level of communication and interpersonal skills
Proficiency with Microsoft Word, Excel and PowerPoint.
Good command of verbal and written English
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.