Community Host

Position: Front Desk Receptionist (Community Host)

Company: Dextrus

Location: Mumbai, India

Full-Time (On-Site)

The Opportunity

We are looking for an energetic and personable Community Host to join our team in Mumbai. You will be the face and voice of Dextrus - the first point of contact for members, guests, and visitors.

If you enjoy connecting with people, thrive in organized, design-driven spaces, and can bring a mix of hospitality and efficiency to your workday, this role is for you.

Key Responsibilities

• Manage the Community Desk

• Welcome and greet visitors and members. Understand their needs, request a register entry and accordingly direct them

• Manage outgoing and incoming calls. Identify purpose and transfer messages as appropriate.

• Manage all incoming and outgoing correspondence, couriers, vendor bills, member parcels or mails etc.

• Center Operations

• Manage housekeeping and pantry staff with regular checklists and supervision with community managers.

• Maintain highest standards of maintenance, upkeep of the center, equipment, assets etc. according to Dextrus Service Standards & SOPs.
• Maintain strict Health, Safety, Cleanliness, Hygiene and Security protocols with 0% deviation in the centre.

• Inventory management of Food, Beverages, Stationery & Housekeeping supplies.

• Member Relations

• Managing member check-in tours, sales tours and CIF and sales inquiries

• Help members with meeting room bookings, additional requests, inquiries etc.
• Learn and help evolve the services offered to members, e.g changing pantry items, managing community boards etc
• Member onboarding, check-in and check-out procedures
• Ideating experiential events and community engagement activities.
• Operationally executing events as per set standards and requirements of the same
• Designing creatives and newsletters for events and internal communication
• Acquiring new services and offers for the members, organizing internal engagement focussed activities.

• Handling promotions and registration of events.

• Vendor Management

• Coordinating, acquiring and negotiating with vendors and getting job done under supervision and as per space standards.

• Overseeing AMC deliverables
• Managing tracking lists and documents

What You will Bring

• 2-3 years of experience in coworking, hospitality, aviation, or front-desk operations.
• A graduate degree (any discipline).
• Excellent verbal and written communication in English and Hindi.
• Proficiency with Google Workspace and basic coordination tools.
• Strong sense of ownership, attention to detail, and proactive problem-solving.

Bonus Points For

• Experience in customer-facing environments with strong service orientation.
• Creative flair for designing small events or internal communication.
• Familiarity with tools like Canva or newsletter platforms.
• A calm, confident presence in high-traffic, dynamic workspaces.

What Will Make You Thrive Here

• You genuinely enjoy interacting with people and creating memorable experiences.
• You take pride in your space - you notice details and keep things running smoothly.
• You are solution-driven, reliable, and comfortable multitasking.
• You bring a warm, polished, and professional demeanor to work.
• You embrace feedback and see every interaction as an opportunity to grow.

Why Join Us

• Vibrant Environment: Work in beautifully designed spaces that blend style with comfort.
• People-Centric Culture: Join a team rooted in Love, Empathy, and Care.
• Growth & Learning: Be part of a growing brand where initiative is rewarded.

• Perks & Benefits:

• Accidental Insurance

• Performance Bonus
• Gratuity
• Leave Entitlement, and Reimbursements (as per policy)
• Complimentary coworking access

We're an Inclusive Team

Dextrus is an equal opportunity employer. We welcome applicants of all backgrounds and identities and are committed to providing a safe, respectful, and inclusive workplace.

We believe diversity of thought and experience strengthens our community and helps us create better spaces for everyone.