Workplace Experience Enabler

JLL supports the Whole You, personally and professionally.
**Role Description**: The Amenities Workplace Enabler is responsible for creating a delightful, customer-centric experience for the employees of a large upscale premises. This role emphasizes the importance of Food & Beverage (F&B) services as a key component of the overall workplace experience. The enabler ensures outstanding service by managing cafeteria operations, engaging with employees, and acting as the single point of contact for daily needs. Working across rotational shifts, the enabler maintains visibility and ensures seamless operations, contributing to a vibrant and engaging environment.
**Key Responsibilities**:

- Manage cafeteria floors during peak times, such as evening rush and dinner hours, to ensure efficient service and smooth operations. - Conduct regular rounds to monitor food and beverage offerings, ensuring machines, cleanliness, and mart essentials are maintained. - Promote awareness of new food programs, offers, and specialties to employees. - Address and escalate customer complaints promptly to guarantee swift resolution. - Gather daily customer feedback to uphold a high POY score and report concerns or patterns to the Assistant Manager. - Uphold grooming standards set by the organization and ensure compliance with hygiene and safety regulations. - Build direct relationships with employees and act as the single point of contact. - Respond to and resolve all feedback within defined Service Level Agreements (SLAs). - Share observations regarding any misalignment with defined guidelines of the allocated area. - Execute employee engagement events and participate in promotional activities that align with client expectations. - Foster an environment that supports teamwork, cooperation, performance excellence, and personal success. - Support client-specific initiatives such as technology roll-outs, benchmarking, and best practices. - Conduct periodic connects with points of contact from different businesses to understand their service perspective.

**Ideal Experience**:

- Bachelor's degree or Degree in Hotel Management, or a related field. - 1-3 years of experience in Food and Beverage service within the hospitality industry. - Ability to adapt in a fast-paced working environment and versatility in meeting changing client needs and requirements. - Proficiency in MS Office suite. - Excellent verbal and written communication skills.

**Personal Characteristics**: - Natural communicator who enjoys engaging at all levels. - Creative mindset. - Self-motivated and confident. - Exhibits honesty and trustworthiness. - Open to new ideas and willing to challenge the status quo. - Works well with diverse teams from various countries and cultures
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.