
Global Customer Support
2 weeks ago
_**Weekend Drive - Saturday 7th December 2024**_
- _**Timing - 11:00 AM to 3 PM.**_
**EXPERIENCE REQUIRED**: 1 to 3 Years
**NUMBER OF POSITIONS**: 23
**DEPARTMENT**: OPERATIONS
**REPORTS TO**:Team Leader - Operations
**LOCATION**:Gurugram
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**—**This is a full-time on-site role for a Global Customer Support located in Gurgaon.
**—**Respond to customer inquiries and provide assistance through channel such as phone.
**—**Address customer concerns, resolve problems, and ensure customer satisfaction.
**—**Handle customer complaints professionally and escalate issues when necessary.
**—**Communicate effectively with customers, colleagues, and other departments within the organization.
**—**Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.
**QUALIFICATIONS**:
**—**Ability to resolve customer complaints and maintain customer satisfaction.
**—**Excellent written and verbal communication skills in English.
**—**Customer Service and Customer Experience skills for American customers desirable.
**—**Ability to work in a night shift.
**—**Knowledge of customer service principles.
**—**Great attention to detail.
**—**Ability to multitask and manage time effectively.
**—**Experience in a related field is desired.
**EDUCATION**:Any Bachelors / Master’s degree
Pay: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Work Location: In person
Application Deadline: 07/12/2024
Expected Start Date: 15/12/2024
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