Global Customer Support

5 days ago


Gurugram Haryana, India AIS Business solutions PVT. LTD. Full time

_**Weekend Drive - Saturday 7th December 2024**_
- _**Timing - 11:00 AM to 3 PM.**_

**EXPERIENCE REQUIRED**: 1 to 3 Years

**NUMBER OF POSITIONS**: 23

**DEPARTMENT**: OPERATIONS

**REPORTS TO**:Team Leader - Operations

**LOCATION**:Gurugram

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
**—**This is a full-time on-site role for a Global Customer Support located in Gurgaon.

**—**Respond to customer inquiries and provide assistance through channel such as phone.

**—**Address customer concerns, resolve problems, and ensure customer satisfaction.

**—**Handle customer complaints professionally and escalate issues when necessary.

**—**Communicate effectively with customers, colleagues, and other departments within the organization.

**—**Exhibit strong written and verbal communication skills, especially in a multicultural and multilingual context.

**QUALIFICATIONS**:
**—**Ability to resolve customer complaints and maintain customer satisfaction.

**—**Excellent written and verbal communication skills in English.

**—**Customer Service and Customer Experience skills for American customers desirable.

**—**Ability to work in a night shift.

**—**Knowledge of customer service principles.

**—**Great attention to detail.

**—**Ability to multitask and manage time effectively.

**—**Experience in a related field is desired.

**EDUCATION**:Any Bachelors / Master’s degree

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Work Location: In person

Application Deadline: 07/12/2024
Expected Start Date: 15/12/2024


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