Associate

1 week ago


Nagpur Maharashtra, India HCL Technologies Full time

**Associate**:

- Nagpur
- 2.5-5 Years
- INDIA

**Job Description (Posting).**
- Understanding of Contact Center Components, solutions, Call flow and Integrations.
Understanding in Workforce Optimization solutions like Quality Management, Workforce Management, Analytics and Reporting. (Calabrio/Verint/NICE/Zoom etc.)
Understanding with standard Call recording technologies
Experience with Contact Center Solution Integrations with Workforce Optimization suites. (Calabrio/Verint/NICE/Zoom etc.)
Managing and executing day-to-day MACD Changes.
Understanding of Cisco Contact Center functionalities and features.
Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and prepare the RCA.
Troubleshooting issues based on the Monitoring and Alerting mechanisms defined in the WFO solution. (Calabrio/Verint/NICE/Zoom etc.)
Deploying WFO Solution upgrades, patches, and enhancements based on the design and requirements.
Performs advanced troubleshooting activities encompassing system design issues, upgrade plans, creation of technical pr (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

**Qualification**
- B-Tech

**No. of Positions**
- 1

**Skill (Primary)**
- Cisco (APPS)-Cisco Contact Center Architecture/Sol.Cisco Hosted Collaboration Solution

**Auto req ID**
- 1509982BR



  • Baner, Pune, Maharashtra, India Rahul Dang & Associate Full time

    Role Description for Tax And Accounts Associate 1. Closing of Statutory Audit, Tax Audit, and GST audit of clients independently and with the support of seniors wherever required 2. Handling Direct and indirect Taxation work of clients independently 3. Handling TDS & and advance tax Compliance work independently 4. Transactional Advisory work. 5....


  • Nagpur, Maharashtra, India Elite Associate Full time

    Key Responsibilities 1 Lead Generation Admissions Marketing- Plan and execute digital marketing strategies to generate quality leads for admissions - Collaborate with counsellors and telecallers to ensure lead follow-up and conversion - Run campaigns for specific courses offers and events online offline - Optimize campaigns to achieve monthly admission...


  • Nagpur, Maharashtra, India Hire Lab Career Solutions Full time

    Job description: **Job Roll -** Customer Service Associate **Work Mode -** Work from office **Qualification -** Graduate & Undergraduate both can apply **Experience -** Fresher & Experienced both can apply **Skills**: - Excellent English Communication (Written & Verbal) **Salary -** 13K Take Home **Shifts -** Rotational Shifts **Working Days -** 05...

  • Shift Associate

    2 weeks ago


    Nagpur, Maharashtra, India Pagariya Food Labs Pvt. LTD. Full time

    **Company**:Panino **Position**:Shift Associate **Industry**: Hotel Industry (QSR) **Education**:Graduate **Position Overview**: The **Shift Associate** plays a crucial role in ensuring the smooth and efficient operations of the hotel during their assigned shift. This position requires individuals to provide excellent customer service, manage guest...


  • Nagpur, Maharashtra, India Hire Lab Career Solutions Full time

    **Job Roll -** Customer Service Associate **Work Mode -** Work from office **Qualification -** Graduate & Undergraduate both can apply **Experience -** Fresher & Experienced both can apply **Skills**: - Excellent English Communication (Written & Verbal) **Salary -** 13K Take Home **Shifts -** Rotational Shifts **Working Days -** 05 Working...

  • Sales Associate

    2 weeks ago


    Mumbai, Maharashtra, India Associate Allied Chemical Pvt. Ltd. Full time

    We are looking for a performance-driven, customer-centric individual with a strong work ethic to join our team as a Sales Associate Role **Responsibilities**: - Develop a customer sales pipeline and build new customer relationships - Work with existing customers to grow the business and explore new opportunities for product and business development - Visit...


  • Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • HR recruiter

    7 days ago


    Nagpur, Maharashtra, India Elite Associate Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description:We are looking for a dynamic HR Recruiter to manage end-to-end recruitment — from sourcing to onboarding. You'll connect with candidates, coordinate interviews, and ensure smooth hiring for IT & Non-IT roles. Key Responsibilities:Source and screen candidates through portals & social mediaSchedule and coordinate interviewsMaintain candidate...

  • Network Associate

    3 days ago


    Nagpur, Maharashtra, India Immunity Networks & Technologies Full time

    **Job Information**: Department Name - Technical Date Opened - 10/10/2024 Job Type - Full time Industry - Technology Work Experience - Fresher Salary - 5000/- Stipend City - Nagpur State/Province - Maharashtra Country - India Zip/Postal Code - 440033 **About Us**: Immunity Networks was established over one and a half decades back catering for IT...

  • Audit Associate

    1 day ago


    Nagpur, Maharashtra, India Trivium Full time

    **Premium Auditor: Job Description** Trivium is recruiting full-time, self-motivated insurance career professionals to conduct virtual audits on Workers Compensation and General Liability policies for various insurance companies. **Purpose**: To gather data from insured’s place of business to be reported to carrier, which will determine accurate premium...