Iws - Wealth Business Control Officer Gsc's

**Business: Global Private Banking**

**Open positions:1**

**Role Title: IWS - Wealth Business Control Officer**

**Global Career Band: 5**

**Location **_(Country / City )_**: Bangalore**

**Recruiter Name : Sunny Dogra**

**Why join us?**
- An opportunity to perform an essential support role for IWS Function and critical team which supports all IWS booking centers in:

- Promoting accountable risk and control decision-making, desired behaviors and a positive risk culture
- Enabling the business to articulate the risk profile of the business/service/process clearly, consistently, and comprehensively, including the integrity of processes and controls, or risks that may take the risk profile of the business outside of tolerance
- Identifying trends to anticipate future developments in the risk and control environment
- Supporting Risk Owners, Business Service Owners, Control Owners, and Risk Stewards through proactive advice based on NFR framework knowledge and insights

**The Opportunity**:

- In practical terms, you will act as key support to booking center CCO team members in the management of Non-Financial Risk:

- Risk configuration and assessment
- Control & Continuous monitoring assessment
- Internal Event escalation and management
- Issue and Action escalation and management
- Data Quality exception management and resolution
- Business Service Owner interface
- Management Information and Reporting
- Maintenance of Group risk management system record keeping

**What you’ll do**:
**_Leadership & Teamwork:_**
- Acts as a good team player and show a positive collaborative attitude, promoting HSBC’s values and behaviors (e.g., taking time to help others, respects other’s ideas, wants to move forward)
- Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent, and honest manner
- Maintains team’s personal and professional development, increasing professional knowledge and skills experience.
- Work collaboratively & professionally with all business and functional Stake holders, internal & external product providers & manufacturers
- Demonstrate team player attributes
- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team
- Demonstrate leadership and assist in driving compliance as well as efficient work culture across all regions
- Feedback from agreed key stakeholders / local Teams / colleagues and Management teams
- Engage our workforce to maximize contribution and commitment

**Impact on the Business**

**GROW**
- Provide support in all areas of responsibility.
- Support coordination of IWS CCO activities across all NFR & BFCR activities.
- Participate in functional meetings and escalate any issues/challenges in a timely manner and propose solutions where required.
- Successful delivery of considerable optimization & efficiency gain project undertaken
- Timely completion of planned activities without any delay attributable to GSC functions.
- Recorded evidence by Line Manager and business stakeholders

**PROTECT**
- Adhere to all relevant Audit and Compliance requirements

**Customers / Stakeholders**:

- Maintain excellent high-quality records
- Provide accurate and timely MI
- Ensure all processed MI's/ global & region-specific tasks and reports are accurate and shared as per agreed timelines.
- Observe/Analyze MI Areas of improvement and suggest corrective action whenever applicable
- Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact
- Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service
- Nil evidence of breaches towards the bank’s policies & regulations like Data Protection and Privacy, Anti Money Laundering, Information Risk policy and regulatory requirements, process specific regulations.
- Abide by Group Compliance policy
- Clarity and proactive mode of communication and on time completion of deliverables
- Positive feedback from agreed business and functional stakeholders

**_STREAMLINE_**
- Support & drive increasing operational efficiency and resilience of IWS across CCO as well as IWS wide direct and indirect cost.
- Place risk management culture at the centre of the IWS business, ensuring fair client outcomes and a resilient business.
- Cross train with other regions within CCO team for optimal resource utilization
- Identify opportunities of cost save / Process reengineering which may include and not limited to:

- Lean ideas suggested / Implemented
- Six Sigma Projects
- Cost save initiatives undertaken
- Realized Cost save
- Realized considerable efficiency gain
- Non-Financial Risk Management

**Major Challenges**
- IWS CCO Team needs to ensure processes implemented are robust, transparent, and fit for purpose will be crucial in enabling the success of the team