Executive Assistant Gsc's

**Business**:GLOBAL RESOURCING***

**Open positions: 1**

**Role Title**: Executive Assistant***

**Global Career Band: 6**

**Location **_(Country / City)_**:Bangalore**

**Recruiter Name**: Saloni Bajaj**

**The Opportunity**:
The purpose of the job is to provide administration and quality management in the Vice President (Operations) office.

**What you’ll do**:
**Principal Accountabilities**:
**Weighting
%**:

- Performs advanced, diversified & confidential administrative duties. Takes a pro-active approach to problem, solve routine and general office issues.
- 15%
- Maintains calendar of appointments, meeting itineraries and coordinates related arrangements.
- Ability to prioritize and effectively manage a large volume of internal and external meeting requests to agreed timescales and often across different time zones setting up WebEx, video or telephone conference facilities as required.****:

- 30%
- Event organisation and management including off-sites and town halls** **10%
- Prepares and consolidates reports/letters/organization charts and handles management correspondences
- Ensure confidentiality of reports and other documentation
- 10%
- Handles the recording and maintenance of expenses, invoice processing and ordering stationery requirements
- Handles travel needs/ booking with HRG (appointed travel agency) and all admin online requests (e.g. GSC Online / Visitor Approval online / ITSR / Buysmart)
- online ordering / purchasing thru Buysmart /GSC Online request
- 10%
- Maintains good working relationship with internal, external contacts and GSCs wide.
- 10%
- Facilitates/ Oversees other business - related projects, ad hoc and duties as assigned.
- 10%
- Assists in the implementation of the Group compliance policy locally by containing compliance risk in liaison with the Global Compliance Officer or Local Compliance Officer ensuring adequate compliance resources and training, fostering a compliance culture and optimising relations with regulators; Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators; Awareness of Operational Risk associated with the role, in compliance to SOX (Sarbanes-Oxley Requirements) for Group Service Centers (GSCs).
- 5%

**Major Challenges **_(The challenges inherent in the role that require a continual test of the role holder’s abilities)_
- Work/life balance for the line manager
- Service level agreement with other departments

**Role Context**_ (The environment and operating conditions of the role including the extent of guidance and authority)_

Global Resourcing is a key strategic initiative of the HSBC Group for centralising back office and voice related operations of Group entities from around the world. Global Resourcing is a major contributor to the Group Strategic Plan of improving the cost income ratio of its businesses

Global Resourcing’s expansion continues with increasing rapidity. Pressures of space increase the need for a fast but robust process for bringing new sites into service

**Management of Risk **_(GHR / FIM requirements)_

To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.

To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

**Observation of Internal Controls **_(GHR / FIM requirements)_

To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators (see HR FIM section 3.7 and GCL 050044 on Sarbanes-Oxley and Internal controls)

**Role Dimensions**_ (e.g. balance sheet size, lending or expenditure limits, size/volume of transactions, budget, etc. in _**_USD’000_**_)_
- The jobholder is not authorised for any approvals at this stage.

Requirements

**What you will need to succeed in the role**:

- Must hold a bachelor’s degree of any course from a reputable academic institution
- Proficient in Microsoft Word/Excel/Powerpoint and Outlook
- Excellent interpersonal, written and verbal English communication skills
- Excellent planning and organisational skills; proactive and self-motivated
- Ability to multi task and manage ever changing and often conflicting priorities in a challenging environment with limited direction or supervision/ manage time effectively and prioritise workload
- Ability to interact professionally with all levels of management in different nationalities

(Or)

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**You’ll achieve more at HSBC**

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