Customer Service Agent

3 days ago

Ludhiana Punjab, India Ava Finance Full time

**About the Role**

A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Work Location: At Office in Jalandhar**

**Responsibilities**

You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products.

**Here’s a look at all the key responsibilities**:

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Provide accurate, valid and complete information by using the right methods/tools.
- Take ownership of customer issues.
- Escalate unresolved issues to relevant internal teams.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Follow policies of the company.
- Collect prompt and accurate customer feedback.
- Use software and platforms correctly.

**Requirements and Skills**:

- Educational degree - Any Bachelors level (mandatory)
- Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered.
- Have a strong handle of the English language and excellent written communication skills.

**What we offer**
- Full-time position after successful completion of the 3-month contract.
- Highly competitive salary and great work environment.
- Paid training.

**Work Location: At Office in Jalandhar**

Send us your resume at and kickstart your career growth at Ava Finance

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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