
CRM Executive
3 days ago
Hiring **CRM Executive **for **permanent job type**
**Job Location**:Andheri West, Mumbai,Maharashtra.
**Job Type**:Full Time/ Regular/ Permanent.
**Benefit**:PF/Health Insurance/ESOP/Yearly Bonus.
Work from office only | Day Shift Only
**Roles Responsibilities**:
- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions..
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Immediate Joiners
- Fresher & Experience both can apply
- Bachelor’s Degree.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
**Salary Range**: 2 LPA to 3.5 LPA CTC
**Salary**: ₹250,000.00 - ₹400,000.00 per year
Schedule:
- Morning shift
Ability to commute/relocate:
- Mumbai - 400053, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- CRM practices: 2 years (preferred)
- Customer support: 2 years (preferred)
- inbound and outbound calls to customers and clients: 2 years (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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