Member(Service Delivery)

3 days ago

Delhi Delhi, India Millennium Automation Systems Ltd Full time

**Managed PAN India service delivery** for Government/PSUs/Defense clients, ensuring strict adherence to SLAs and on-time execution of services.
- **Streamlined processes** to boost operational efficiency and guarantee the timely delivery of commitments.
- Led **escalation management**, promptly addressing customer concerns and implementing corrective actions to maintain satisfaction.
- Collaborated with internal teams to ensure **smooth and consistent service delivery** and resolve issues proactively.
- Drove **business growth** by expanding service offerings with existing clients and identifying new opportunities for expansion.
- Oversaw **resource deployment, transition planning**, and setup of delivery modules for new clients, ensuring alignment with SLAs and customer expectations.
- Ensured **timely billing and payment collections**, supporting healthy cash flow management.
- Improved **customer satisfaction** through data analysis and consistent delivery that met or exceeded client expectations.
- Conducted regular **performance reviews** with internal teams and leadership to drive continuous improvement in service quality and support.
- Managed **end-to-end service delivery operations**, including **vendor and logistics management**, ensuring seamless operations.

**Requirement**
- BE/ B.Tech /MCA/BCA/B.SC/Diploma in IT Hardware/Networking
- Minimum 10 Years experience in Government clients Management
- Good Communication Skills (Verbal and Written communication)

Pay: ₹10,655.51 - ₹40,580.48 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Fixed shift

Work Location: In person

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