Customer Support Representative

6 days ago


Kandivali West Mumbai Maharashtra, India Nobtech Enterprise Full time

Job Title: Customer Support Representative - Insurance Follow-up, PV & Portal Handling

Location: Kandivali West

Department: Projects

Reports To: Senior Project Executive

Employment Type: Full-time

Job Summary:
Key Responsibilities:
Handle customer calls, queries, and service requests promptly and professionally.

Follow up with insurance companies, customers, and internal teams regarding claim status, policy renewals, and related documentation.

Manage PV (Physical Verification) calls/activities to validate and confirm details with customers.

Operate and update company/customer portals for service requests, claims, and follow-ups.

Maintain accurate records of customer interactions and transactions in CRM/portals.

Coordinate with internal teams to resolve escalations and ensure customer satisfaction.

Generate daily/weekly MIS reports related to follow-ups, portal activity, and pending cases.

Educate customers on portal usage and provide necessary guidance.

Ensure adherence to company policies, compliance guidelines, and service standards.

Key Skills & Competencies:
Strong verbal and written communication (Hindi, English; regional language preferred).

Good knowledge of insurance processes (claims, renewals, follow-ups).

Experience in PV (physical verification) and customer interaction.

Familiarity with online portals/CRM systems.

Excellent follow-up, problem-solving, and coordination skills.

Ability to handle pressure and multitask.

Qualifications & Experience:
Graduate with relevant experience in insurance, customer support, or coordination.

1-3 years of experience in customer service, preferably in insurance or financial services.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



  • Kandivali West, Mumbai, Maharashtra, India Nobtech Enterprise Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Job Title: Customer Support Representative – Insurance Follow-up, PV & Portal HandlingLocation: Kandivali WestDepartment: ProjectsReports To: Senior Project ExecutiveEmployment Type: Full-timeJob Summary:We are looking for a proactive and detail-oriented Customer Support Representative to manage insurance-related follow-ups, PV (Physical Verification), and...


  • Mulund West, Mumbai, Maharashtra, India Enrolsy Full time

    **Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...


  • Kandivali, Mumbai, Maharashtra, India The Student Scoop Full time

    **Role Description** This is a full-time on-site role for a Customer Service Representative at The Student Scoop. As a Customer Service Representative, you will be responsible for the following: (i) Interaction with students and parents on a routine basis for providing exceptional customer support, ensuring customer satisfaction and positive customer...


  • Mumbai, Maharashtra, India Krowmaerd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Support RepresentativeOur client, a leading real estate and asset management company, is committed to delivering exceptional services to our clients. They are looking for a well-spoken service representative to be responsible for soliciting sales and Marketing over the telephone. The customer representative's responsibilities include contacting...


  • Mumbai, Maharashtra, India Brihati Global Edge Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Representative located in Mumbai. The Customer Support Representative will be responsible for addressing customer inquiries, ensuring customer satisfaction, providing exceptional customer service, and troubleshooting issues. Day-to-day tasks include responding to customer queries via...


  • Pune, Maharashtra, India Pioneer HRS Full time

    **Job Title**: Customer Support Representative **Location**: Hinjewadi, Pune **Shifts : US process** **Qualifications: UG/ G** **Job Summary**: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our customers, assisting them with...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...


  • Navi Mumbai, Maharashtra, India Rubiza Business World Full time

    **Job Title**: Customer Support Representative **Job Location**: Turbhe, Navi Mumbai **Salary**: Up to ₹25,000 CTC (based on interview performance) **Key Responsibilities**: - Handle inbound and/or outbound customer calls. - Provide accurate and timely information to customers. - Resolve customer queries and complaints effectively. - Maintain a positive,...


  • Pune District, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Representative **Requirements**: **Qualifications** - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance...


  • Mumbai, India AscenWork Technologies Private Limited Full time

    **Job Overview** Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their...