
Front Office Customer Service Executive
7 days ago
**Job Summary**:
**Key Responsibilities**:
- **Customer Interaction**: Act as the primary point of contact for customers, addressing inquiries regarding shipments, pricing, and services.
- **Shipment Coordination**: Track and manage air, sea, and land freight shipments, updating customers on transit status and any changes.
- **Issue Resolution**: Handle customer complaints professionally, troubleshoot delays, and provide solutions in coordination with operations teams.
- **Documentation & Compliance**: Ensure all necessary shipping documents (Bill of Lading, Airway Bill, Invoices, etc.) are prepared accurately and in compliance with regulations.
- **Liaison with Carriers & Agents**: Communicate with shipping lines, airlines, customs brokers, and overseas agents to ensure smooth freight movement.
- **Rate Quotations**: Provide freight quotes, negotiate pricing with vendors, and assist in preparing customer proposals.
- **Customer Relationship Management**: Maintain strong relationships with existing clients and proactively address their logistics needs.
- **Process Improvement**: Identify inefficiencies and suggest ways to improve the customer service process for freight forwarding operations.
**Requirements**:
- **Education**: Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field (preferred but not mandatory).
- **Experience**: 3-5 years of experience in customer service within the freight forwarding or logistics industry.
- **Skills**:
- Strong communication and interpersonal skills.
- Knowledge of freight forwarding processes, Incoterms, and shipping documentation.
- Proficiency in MS Office and CRM software.
- Ability to multitask and work under tight deadlines.
- Problem-solving skills and attention to detail.
- **Preferred**: Experience with freight management software and knowledge of international trade regulations.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
Application Deadline: 06/06/2025
Expected Start Date: 16/06/2025
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